SHIPPING

Orders are processed from 9:00 to 18:00 Central European Time (CET), Monday to Friday. Orders placed after 18:00 on Friday will be processed the following Monday. Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen. The total amount will be charged to you upon your confirmation of payment. No additional amount should be paid to the courier at the moment of delivery.

Shipping Rates:

USA & Canada: DHL Express EUR 39 per order, FREE DHL EXPRESS SHIPPING on orders over EUR 250. Use code: FREEUSCAN at checkout.

UK: Standard Flat Rate: EUR 25 via Italian Post Mail Services (Poste Italiane), DHL Express UK Flat Rate EUR 45.

FREE STANDARD SHIPPING UK on orders over EUR 250. Use code: FREEUK at checkout.

UK ORDERS: Sumus Garments will pay any customs duties for shipments to the United Kingdom.

Italy & Islands: Flat Rate Corriere Espresso BRT EUR 7.50

EUROZONE: All countries inside the European Union have a standard rate of EUR 13.90 per order.

JAPAN: Flat Rate DHL Express of EUR 50 per order.

BRASIL: Flat rate FedEx international economy of EUR 42 per order (no duty rates included).

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RETURN POLICY

For returns, products must be returned within 14 days of delivery.

Returned products must not have been worn, washed or altered in any way; they must be returned with attached tags and in their original packaging.

Customers will be responsible for return shipping costs.

Once we receive your returned item, a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.

To initiate a return process please send an e-mail to: info@sumusgarments.com with your order number and the items you wish to return. You can also use the contact form on our website, or contact our Whatsapp number.

FAQ

• Where is Sumus Garments from? We are located in Southern Italy, in the province of Benevento, Campania region.

• Where do you manufacture your items? We make everything in our workshops, which are located in the Molise and Campania region, all our garments are made by ourselves, we oversee all steps of production.

• Where do you ship to? Please read our Shipping Rates section and see if your country is served by our couriers. If you cannot find your country there, please send an e-mail to info@sumusgarments.com and we’ll be glad to assist you.

• What fabrics do you use? We pride ourselves in collaborating with the best performance Italian textile manufacturers. For a detailed info on what specific fabric your garments are made of, please refer to the specifics section on each item in our shop.

• How can I get assistance? Please feel free to contact us anytime via e-mail through info@sumusgarments.com or you can also send us a message or call us to our number: +39 371 764 0837. We can also assist you via Whatsapp to this same number. Or if you prefer you can contact us via social media on IG @sumusgarments

TERMS OF SERVICE

Products purchased using a promotional discount code may only be returned for store credit.

Products marked as final sale cannot be returned or exchanged.

All sale items are final sale.

Note that returned product must be in new condition, with attached tags, unworn, and with original packaging to qualify for store credit.

www.sumusgarments.com will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances

PRIVACY POLICY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.